How we use information
INFORMATION WE GATHER AND THE PARTIES TO WHOM WE DISCLOSE THE INFORMATION
In order to process your loan, comply with government regulations, improve our products and services and better understand your financial needs, we at The Home Lending Group collect and maintain personal information about our customers and former customers from the following sources:
Information we receive from you on applications or other forms;
Information about your transactions with us, our affiliates, or others; and Information we receive from consumer reporting agencies.
We may disclose the information above within our family of companies (“affiliates”). The affiliates to whom we disclose personal information about our customers and former customers include affiliated insurance companies. We may disclose the information above to our affiliates as follows:
Limited Information Sharing
We may share the information described above with our affiliates so that we may provide our existing and former customer with valuable product and service offers.
We may also share the information we collect with our affiliates who perform administrative and servicing functions, as permitted by law.
In addition, we may disclose the information above with nonaffiliated third parties who service and process the loans and financial products that we offer to our customers and former customers, as permitted by law.
The law allows us to share identifying information and information about our transactions and experiences with you. You may direct us not to share other information that is assembled or used to determine your eligibility for a product or service, such as that shown on consumer credit reports and asset and income information from applications.
If you want to opt out of information sharing, except as allowed by law, contact us to request that a Privacy Disclosure be sent to you for completion.
Internet Applicable Privacy Disclosure
Visitors to The Home Lending Group website remain anonymous. We do not collect unique identifying information about you individually unless you voluntarily and knowingly provide us that information. Periodically, a “cookie” may be placed on your computer to identify general information about your visit. A cookie is data that is given to a browser by a Web server that is returned by the browser on subsequent transmissions to identify the user and specifically designated information.
We do collect general information about your visit such as when our site was accessed, which pages were accessed and what Internet provider was used. We cannot identify a specific user from this record. You may elect to provide us with more specific information, such as when you give us feedback or send us an e-mail.
If you would like to know what information we have collected regarding your visit to our Web site, contact Customer Service or the specific department you e-mailed (i.e. Customer Service, Loans, etc.). After reviewing the information, if you believe any of it is in error, contact Customer Service or that specific department, explain the suspected discrepancy. If the information is incorrect, we will update it promptly. In addition, if you believe any information we have collected about you has been used for an improper purpose, contact our Compliance Officer, and explain your concerns in as much detail as possible so we may take any appropriate action.
We have a number of links to other sites on our Web site. These are offered as a courtesy and a convenience. We assume no responsibility for the content, safety, security or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site’s policy regarding these matters, you should contact that site or its sponsor.
Protecting the privacy of children is crucial. For that reason, our Web site is not structured to attract children under age 13. Parental consent is required for children under 13 to provide personally identifiable information via our Web site.
HOW WE MAINTAIN THE CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We maintain physical, electronic, and procedural safeguards that comply with all legal requirements to guard your nonpublic personal information. We restrict our employees’ access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We also require third parties to whom we disclose personal information as permitted by law and our affiliates to maintain appropriate procedures to ensure the security and confidentiality of your personal information.
OUR COMMITMENT TO YOU TO MAINTAIN ACCURATE INFORMATION
We are committed to providing you with superior customer service. We strive to ensure your account information is correct and current. Should you at any time discover that information pertaining to your account is inaccurate or not up-to-date, please contact us at the address or toll-free telephone number shown below:
The Home Lending Group, LLC
215 Katherine Drive
Flowood, MS 39232